TrailEase Return Policy

Return & Refund Policy

At TrailEase, we want every customer to feel confident when shopping with us. We stand behind the quality of our hiking gear and outdoor essentials, but we also understand that sometimes an item may not meet your expectations. This Return & Refund Policy explains the process, conditions, and options available if you need to return a product or request a refund.

Eligibility for Returns

  • Items may be returned within 30 days of delivery.

  • Returned items must be unused, unworn, unwashed, and in their original packaging with all tags and labels attached.

  • Proof of purchase (such as an order confirmation or receipt) is required to complete your return.

Non-Returnable Items

Certain products cannot be returned for hygiene and safety reasons or due to their nature. These include:

  • Final sale items

  • Gift cards

  • Clearance or heavily discounted items

  • Personal-use items such as water bottles, socks, or undergarments (if applicable)

Refunds

  • Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be issued back to your original payment method within 7–10 business days.

  • Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by TrailEase.

Exchanges

  • We are happy to offer exchanges for size, color, or product variations, provided the requested item is in stock.

  • If the replacement item is unavailable, you may opt for a refund or store credit.

Defective or Incorrect Items

If you receive a product that is defective, damaged, or not what you ordered, please contact us within 7 days of delivery. We will cover the return shipping costs and ensure that you receive a replacement or refund promptly.

How to Start a Return

  1. Contact our customer support team at 📧 support@trailease.com with your order number and reason for return.

  2. Our team will provide you with detailed instructions, including the return address.

  3. Carefully pack your item(s) to prevent damage during return transit.

  4. Once received, we will process your request in accordance with this policy.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check your bank account or credit card statement.

  • Contact your bank or payment provider, as it may take time before your refund is officially posted.

  • If you have done all this and still have not received your refund, please contact us at support@trailease.com